Hey ya’ll, I’ve seen quite a few questions regarding packages from recent releases being delivered from Hong Kong/ “Kerry Ecommerce” fulfillment - so wanted to clarify the new process and expectations.
Our goal for new product releases is to get the product shipped to customers as soon as possible after production of initial batches is completed.
In the past, for new releases once the first batches were done at our overseas factories we’d typically send them to our USA fulfillment centers via bulk freight. From there the product is stored, packaged and shipped individually to customers.
The freight would be shipped from the factories either via sea container or air delivery. However during Covid, sea shipping became highly unreliable due to port shutdowns/congestion. Sea transit times could be 1.5-2months or more just to make it to the USA.
Bulk air freight has shorter transit time to the US, but it also become astronomically expensive, unreliable, and hard to secure space over the last 2 years.
Additionally, shipping to the US first means for Non US customers, the product would have to be sent back out of the country for local delivery. Obviously this is pretty inefficient in terms of both transit time and cost.
In response, our logistics team has been working on adding the capability to fulfill products directly from overseas to customers.
For you, this has the benefit on saving significant transit time, cutting down costs (which is reflective in lower product prices/shipping fees), and also increasing reliability of fulfillment estimates on pre-orders.
The Hong Kong facility is called “Kerry Ecommerce” logistics. For Glorious Forge releases and certain other new product launches, the initial batches will be fulfilled from Kerry. Some international customers will have their everyday orders come from Kerry as well.
Shipping time from Kerry varies depending on customer location. We’ve seen it typically takes around 7-10 days to get to US customers after leaving. If shipments get held up in customs it can add about 2-3 days additional.
Even though this sounds like a longer shipping time to you than previous methods…you’re actually getting your product significantly faster than you would have. Since we’re cutting out the whole step of freighting the product to the US we can get it out the door a lot sooner, potentially saving weeks of waiting.
After the first batches, future inventory may come to the US first as usual.
We’re still scaling up this operation and will be ironing out any kinks - but hopefully this helps better set your expectations for how Glorious orders will be handled in the future!
Happy to answer any questions/concerns