Welcome to the community, @ThomasC!
I personally have the Model O 2 Pro 4k/8k. If you are dealing with pausing and stuttering I would recommend this thread as it helped resolve the issue for a few Model O 2 Pro users. 1k and 4k/8k.
Support is another solution as well, as we here in the forums are just enthusiasts but try to help where we can.
Remain Glorious!
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