Just want to put this out there, but have had the model O pro randomly disconnect in both wired and wireless mode. It just abruptly turns off (usually ~30 minutes of use, any application) in both wired and wireless mode. Confusingly it does not disconnect from the computer and the computer still recognizes that a USB device is plugged in. Unplugging / replugging or turning off / on seems to fix it. I tried firmware updates, resetting mouse, changing cables, changing USB ports, uninstalling and reinstalling the core, and pretty much any combination of all of the above. In the end I sent the mouse back for a replacement which showed up yesterday but it’s still happening even with a new mouse.
Not sure if it makes a huge deal, but the only quirky thing about my PC build is that I do have a USB PCI card for additional USB ports. The mouse isn’t plugged into that one it’s on the MOBO ports (or the front header ones) but I’ve read elsewhere that could cause issues in general.
The only reassuring thing is that “it’s still happening” so I think it’s a software issue rather than a hardware one. I just don’t know where to go from here and figured I’d share to see if anyone else is having anything similar. Curious if anyone else is experiencing anything similar.
Hey! The best way to get help with your specific case is to reach out to our support team. They’ll be able to troubleshoot with you and find a solution.
My son is having the same issue. The mouse works on other computers, but does not work on his main gaming PC. It varies between disconnecting every 20-30 minutes or, as it’s doing now, disconnecting every couple of minutes.
He has spoken online to the Glorious team, but they mainly said it was out of warranty and he should get a new mouse. However, is it not more likely to be a software/firmware issue than hardware? If it works on other computers and used to work on this PC - we are really desperate for help!
Not sure what exactly I’ve done differently this second time around. but after reinstalling the glorious core software, resetting the mouse, and then re-updating the mouse’s firmware, it hasn’t disconnected yet in wireless mode. That said I did do that yesterday and it didn’t work so I just went back to my older model O because I had to get some work done but figured I would give it another whirl today and try my luck and fingers crossed it was good all morning.
I’m running it in wired mode now which is actually I prefer to run it as and at least for the past hour it’s been OK.
I mean to me it still suggests some sort of software/firmware issue that updating / reinstalling seems to have fixed so far. Hope that helps others.
Having the same issue right now, it randomly disconnects but in very short intervals. To reconnect it, I have to plug out and plug back in my Model O2 wired. Tried reinstalling software 3 times, didnt work.
Same issue here. Purchased a “Glorious Gaming Model O 2 PRO Wireless (1K)” last week to replace my “Glorious Gaming Model O Wireless”.
Initial impression btw … really like the weight loss, not that big a fan of the removed holes (they do help a lot for extra ventilation to avoid sweaty hands). Overall feel good!
I swapped the mouse and cable. Everything looked fine and the mouse also has the latest firmware installed. I use it wireless, sensor distance 5-10cm from the mouse.
But after 30-45 minutes (repeatedly) the mouse stops working. You notice a slight stutter in-game and than it does not work anymore. Lifting up the mouse shows it is still on (DPI light glow). When I disconnect the cable I hear a windows disconnect sound (as also described above) and when I plug it back in everything works again for the next 30-45 minutes.
It is super annoying!
I ordered another one to compare which arrived today. Will report back later if this show the same behaviour.
First impression though … Glorious still has huge consistency issues. I own a lot of their mice (2x Original Model O, 1x Model O Wireless and now the 2x Model O Pro Wireless). The side button click and the left / right click is slightly different on all of them. Some show also I bit of “left/right” travel for example on the left click button.
Updating the firmware via Glorious Core V1 is the play. Should work better after that. I will update with the other thread here soon to add more clarity…
Core V2 shows the mouse is up-to-date with the latest firmware. If I install Core V1 will it show a different / newer firmware update? Or do I have to somehow manually install one? Which version?
Here is that thread.
I am basing everything on the fact core V2 has issues and your issue is what we all dealt with, but core v1 fixed our issue. Hope this helps.
Try to get on v1.0.8.0 for the 1k, that seemed to work for someone with that version of firmware for that mouse. The issue is with the firmware, but because core v2 has issues is why I say to go back to v1, because that worked for us. Hope it helps!
Hi, I bought this mouse yesterday 01/10-2024
and heres my SOLUTION and troubleshooting.
Similar to you guys my mouse keep disconnecting every 5-10 minutes and reconnecting without windows notifiying me of this.
I am using the CORE v2 and its updated fully.
THIS WORKED FOR ME:
Make sure you connect your mouse into 2,0 USB PORT, DO NOT connect wireless dongle into a USB HUB, doesnt seem to work. You know your dongle is in a 2.0 port because a 3.0 port is BLUE inside
When not in use, EXIT Glorious core , For some reason this seem to bug the mouse. I havnt tried it since changing to 2.0 port but i assume it will be same problem again.
I have a Xtrfy USB Hub and historically it NEVER work with USB dongles So avoid this product at all cost. And if you use one, disconnect it from your PC if you continue to have problems with the GGM dongle.
Ive had probably 5 mices from GGM and every wireless ive had has had the same problem. Also GM CORE doesnt work as well, my mouse is just black so RGB is not updating itself when saved and the app itself is just … bad…
I thought there were some good quality in this mouse but clearly im wrong, its just cheap. Sadly its better than most of the mices out there.
Hope this works for you since it seem to work for me.
