Thank you for clarifying all of this. I had an inkling that this was the case and it’s nice to have it verified.
I definitely think there are a few kinks that could be worked out like how often updates are posted and when they are posted, like I noticed that updates would post in the middle of the night or extremely early in the morning. Also, there were times where the updates were confusing and kind of contradictory of each other every now and then.
I will say though that my package came packed well and without any damage, not much more you can ask for haha. So overall, I am pretty happy with Kerry and even though it seemed like a long wait for shipping it’s nice to know for sure that it saved us at least a week or two shipping time going this route
If you’re talking about the tracking updates, unfortunately we don’t really have any control over the frequency/type of updates coming from Kerry. Actually in our experience most international carriers coming from that way have pretty inconsistent tracking until it reaches local delivery.
We have had our eye on reports of confusing information or lack of updates being emailed - going forward we are going to try to ensure expectations are better communicated on the whole process.
So if this release got pushed back by a month essentially (originally was august-september) that means that the Series pro will be delayed as well? Going by the updates from the staff the Model O PRO was “on time” but technically its over a month past the original release date. So will we be looking at the same with the Series PRO?
Model O PRO was not pushed back by a month, it began fulfillment at the end of September. The estimated time periods cover the entire months (so August - September means any time through the end of September.) These are also just estimates for any Forge releases.
Thanks for the clarification! Quick question: does Kerry deliver to the destination address or do they give the package to USPS or another local delivery service, which is what DHL sometimes does?
It wasn’t pushed back but it wasn’t fulfilled on the August- September window like it stated. Word it however you want. But I’m sure most people seen the August-September time frame and expected they would have it within those months. Not the end of October and like myself probably November.
I think it’s worth taking a step back and seeing all of this in the bigger picture. Group-buys in the past are generally plagued with delays and can take AGES to complete. Also, let’s take a look at many of the factors here:
These are an early endeavor for glorious in the group buy arena
Estimated times were surprisingly reasonable considering alternatives
Updates provided on the website as well as the forum for currenting timing versus expectations
I’m in the boat of being excited for my mouse to arrive, so I understand those who want more update to the minute details. But I would like to state, all things considered, this has been an impressive show of setting goals and meeting them. Are there areas for improvement? Of course. But considering the alternatives, I think this can be considered a job well done.
Thank you for the good explanation of the logistics Glorious is faced with, Xel. How it would effect us all, along with most peoples general knowledge for how long GBs can be, and my knowledge of previous GBs I have been a part of (as well as the process for ordering most things when they first come out from Glorious in “batch 1” etc) sheds some more light on everything.
Side note: The lovely state of New Jersey needs to let my mice continue their travels.
There’s an expectation if your order from an american company, not some 3rd party on Amazon or Newegg your item will ship from the same country. You handle receiving the item first, inspect them, test them. Now you’re bypassing that by shipping directly from another country. So if there are quality control issues you’re not catching them now, and far more packages being delayed by customs with tracking methods that might not be that accurate. If you don’t actually have stock on hand for rmas that’s another issue too.
Like they both said compared to other GBs Glorious is doing a great job of getting their products made and shipped out to customers as quickly as possible. Also, @Xel did a great job explaining the logistical troubles they are dealing with and working on to improve. @LiquidMaverick made another great point that, Glorious getting into the GB arena is a new endeavor and in the early stages. For being so new in the space they have done a great job with updating the community, answering all of our many questions we have had about our orders, and getting the orders Fulfilled within the estimated time frame
Despite Glorious saying they will start fulfilling orders at September 30, it was a close date to China’s national holiday which started at October 1st and ends at October 7 according to this site. I think this might have played a factor with the waiting times for the orders to be shipped out since as we know, their GB orders are coming from directly from China.
I knew about the national holiday because I follow a few keyboard companies from China and I also follow a game that is developed in China as well which they mentioned there will be no customer support during the period of like October 1st to the 5th or something.
Also, you have to remember China is still being cautious on the corona virus, there is still random shutdowns occurring over there.
You also need to remember you agreed that delays can occur during Group Buys. This is definitely nothing new from the keyboard community, we all know some GMK keycaps have took 2 years. There’s been a large situation where this dude opened their product up for GB but this dude ended up ghosting everybody and deleted the Discord entirely in the keyboard community. That was a total nightmare for everybody who was looking forward to that GB for it to just shut down completely and given up on.
Honestly, Glorious Forge could be MUCH more worse however yes, they need to improve on how they showcase their future releases, especially on their mices. As someone who decided to make such an irresponsible payment, Model O Pro was one of them and I am in Canada so USD TO CAD with shipping and taxes included, it’s like a 140-150 CAD mice I believe, if not, probably more so this mouse can be a hit and miss for me considering I don’t care much for mouse specs or do any of that drag clicking. I just like the weight though, I think it’s impressive to have a light weight mice.
Anyway, sure, maybe they didn’t follow their window but it is called an estimate for a reason. It’s not always certain.
I think Glorious just also failed to mention that China is about to go into their national holiday during the fulfilment…
I don’t have an issue waiting, what I have an issue is how when you call out the delays, they say “no there’s no delay we are on track”. On track would be the original delivery window. Anything past that window is considered running behind. At this point anyone who joins the group buys are at the mercy of glorious and when they/ or their vendor decides to ship the items.
Also not to sounds rude but I don’t care what has happened in other group buys or what’s the norm, I don’t buy from them for this reason. It’s going to be close to November or be November when I get my Model Pro’s. that’s nearly 2 months from September… if that’s not a delay than I do not know what is.
Yeah a staff memeber sent out an update in Discord that the mice will be shipped out in a few days (message was posted on September 12) then this was posted to Twitter in close proximity with staff’s message :
“Model O PRO still on track.
Production should be finished this week, after that it moves to QC inspection. If there are no issues it will start shipping around the last week of Sept.
More updates soon.” - this was posted on September 13.
When their staff said “in the next few days” I was thinking like within that same week or next week. Discord message was posted on Monday so a few days would be like 3 - 6 days so like within that same week and the next week being September 19.
This staff never came back to fix their mistake. I know Glorious has a Twitter Feed channel in their server but I doubt people look at it considering how many people kept asking for whats the recent updates on the Model O Pro.
Theres nothing consistent between their Discord and Twitter. Discord is heavily neglected by staff, like its like a 5% you will see a staff exchanging a few conversations with people. At least 3/6 are mods are still around running the server.
Yeah I would agree with you its a delay. Their “Still on track” is kinda bs.
I was going to post this in the “HOW MUCH LONGER I bought both” thread but I figure it would be better served here:
This will be my last post on the topic of shipping as I don’t want it to seem like I am full on hating in this thread, on Glorious or Kerry haha
Group buys have delays and shipping is a mother clucker RN, Forge is new and I am super flexible on Forge buys. This is me though.
I just want to point out the fact that I find it very odd that the first order that ever came through Kerry for a Glorious product ended up having two tracking numbers.
One for their side and then one for when it got state-side and past customs actually.
At that point I tracked through USPS system and it was fine.
I am not sure why Kerry dropped off that second part of tracking for the consumer. But if it was to reduce some form of cost for Glorious; I’d kindly ask you to accrue that cost or to make sure Kerry holds your products in higher regard as it gets to the consumer from the other side of the planet. Ultimately, I will still be making purchases of Forge products as this is not a reason to discontinue supporting where I assume your vision has Forge going.
Time tracks better than Kerry so we will see Thank you again for your time and
Remain Glorious,
IC
Again, I am not in any real anger/annoyance about this or Kerry or the timeframe estimate versus when we are getting the mice in hand. I just do see something changed from the first Forge order to these for sure.
We live in a global economy. Most products, electronics or otherwise, aren’t manufactured here. I understand the anxiousness, because I too get bummed when I know it’s going to be forever for a product to arrive versus the few days it normally takes, but to always assume something will be shipped from the US is misinformed.
Whether the items were shipped in bulk here or not, QC isn’t done here anyway. If they were shipped in bulk to the US, they’d likely come already packed and ready to be shipped out.
While Glorious is a US based operation, they sell globally. People in Europe probably don’t care if something comes from the US.
Now, if you want to steer the conversation towards why everything is produced in China and why we don’t have worldwide production similar to China, THAT would he understandable, but know that the US simply doesn’t have the infrastructure in place to handle it. I also think this is an off-topic conversation and not relevant to this.
Job well done!
”
I do wish the site was more upfront about the shipping origin and transit times.
