Model I disconnecting and reconnecting

Whenever I move the mouse, it somehow randomly disconnects and then reconnects after a few seconds. But when I leave the mouse alone, it doesn’t do that. Sometimes it gets really bad and it completely turns off and doesn’t work until I replug the USB. Anyone know how to solve this?

Sorry to hear your Model I is disconnecting randomly while in use @N0pb. I cant imagine how annoying that must be. I would recommend reaching out to the Glorious Support team for assistance. Thats going to be the fastest and most reliable way to get to the bottom of the issue.

I’ve already tried to but I can’t find my order ID because I was not the one that ordered it, it was my friend and I’ve asked him but he couldn’t find It either. But honestly, i don’t see the reason why they need my order ID, i just want to know how to fix my mouse. I’m just looking for someone who knows how to fix it because they had this issue before.

I’ve also tried looking online but no one on youtube has the same problem. Only some people have the same problem but they have a different product than mine and I’m not trying to waste money on something that would probably not work.

Interesting, Im not sure why they would need an order ID. @Bearenby @Millions either of you have suggestions?

thanks for trying to help btw

Hey @N0pb I’m guessing they’re asking for this preemptively so that if they determine your mouse needs to be replaced they can look up the corresponding order to move through that workflow. I’m sure they can take you through some troubleshooting steps without the order ID, but if it’s determined you’ll need a replacement to fix the issue they’ll need the ID to issue the replacement.

Let me know if they say they can’t walk you through troubleshooting without it and I can reach out to them directly.

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ok thank you, will do that