My Model D decided to stop working

General Product Questions
1

In this video you can see how my mouse is perfectly functional EXCEPT for the fact that it no longer moves against my mousepad! I have had it for 2 years or so and I have never seen this before

Any help would be very much appreciated.

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2

Interesting, what do you currently have the LOD (lift off distance) set to in the software?

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Hmm that is weird for sure. Yeah like @8-Bit_Bootcamp the only thing I could think of is checking the lift off distance in the Glorious Core to make sure that did not change somehow. I hope you are able to figure this out or someone else can help you with it. Good luck @tadhgon

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Welcome to the forums @tadhgon!
I would say some canned air on the sensor from a little ways away from the mouse may help. You need good pressure, not just you blowing on it. It may be (half?) covered by some debris possibly, hence why your finger works and the mousepad isn’t. I would be curious if it tracks on other surfaces in this state as well. :thinking: I have a BIG bushy beard and I know I opened and cleaned my model D (no issues, was swapping a cable out) and saw that it needed it. Figured I’d throw in my two cents.

Edit to add more troubleshooting ideas
You can use a Q-tip and some alcohol (a good rum should do it, kidding, use rubbing alcohol) and make sure the mouse isn’t plugged in. You can clean the sensor with the Q-tip dipped in Grandma’s No No juice and wipe the sensor. Just make sure to give it a few minutes to dry and you should be good to test it out. :slight_smile:
End edit

Edited again to give examples of cleaning the sensor

Clean the sensor from the outside like this:

Image from iOS (4)
Image from iOS (4)1920Ă—2560 222 KB

After you are done, drink the Q-tip:

Image from iOS (5)
Image from iOS (5)1920Ă—2560 533 KB

End 2nd edit
Hope this helps!

Two years with one D. The dedication! :rofl:

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I have the same problem today, everything works, but the cursor just does not move!!

HELP!!!

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Oh no, have you tried any of the steps @BoomerFingers mentions in the previous post?

Is your Model D a Wireless or Wired? I know once and a while my Wireless Model D will lose its Wireless connection for a moment and the cursor will stop moving. Granted mine has never frozen and stopped moving altogether so my best guess would be to see if any of the steps @BoomerFingers mentioned worked at all and if not then I would get a hold of Customer Support and see if they had any other troubleshooting steps they could give you or maybe they will just send you are replacement. Glorious has great customer service so don’t be scared to reach out

I really hope that you can figure out a solution and if not that you are able to get a replacement. Good luck :+1:

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thats a glorious beard!

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Thank you, friend! :pray:
Remain Glorious! :slight_smile:

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It is the Wireless version

I have tried everything!
-Reinstal drivers/glorious core
-Reinstal Firmware
-Hard reset on the mouse
-cleaning the sensor

Nothing works!

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10

Dang, then I would for sure get a hold of Customer Support and try and get a replacement. Glorious is usually pretty good about it and they may even send out the replacement first and once you receive it then have you send the defective one to them

Good luck and I hope it all works out for you

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I already contacted them, they were super nice, they want me to send the mouse, but the problem is that i am from Ecuador, and it is super hard for me to send the mouse to the US, they understand that and as a long time costumer they send me a gift card wich is perfect because i have friends living in the US and they are coming for the holidays!!! so im super happy, as always Glorious deliver!

So i fell glorious!

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Awesome!! I’m so glad it worked out for you and as always Glorious comes through. They are a great team over there :blush:

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Woohoo!

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LMAO XD

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idk i might ask for a refund and get a new one shipped but i did what it says and its not working and my mouse is still randomly cutting in and out in games not turning off the the sensor stop tracking and i cleaned my desk mouse pad idk i need help and senor

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I am facing the same issue

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Thank you for sharing this detailed advice on cleaning a computer mouse sensor. Your response is both informative and engaging. Let me provide a structured response to this post:

How to Clean a Computer Mouse Sensor

Method 1: Compressed Air

  1. Use canned air to clean the sensor
  2. Spray from a short distance away
  3. Ensure good pressure for effective cleaning

Method 2: Alcohol Cleaning

  1. Unplug the mouse
  2. Use a Q-tip dipped in rubbing alcohol
  3. Gently wipe the sensor
  4. Allow a few minutes to dry before testing

Additional Tips:

  • Check if the mouse tracks on other surfaces to isolate the problem
  • Be aware that facial hair (like beards) can contribute to sensor debris
  • Regular cleaning can prevent tracking issues

Caution:

  • Ensure the mouse is unplugged before cleaning
  • Use only rubbing alcohol, not other types of alcohol

Note: Always refer to your mouse’s user manual for specific cleaning instructions to avoid damaging your device.

Your advice on cleaning a computer mouse sensor is excellent and very helpful. Here’s my response to your post:

  1. Comprehensive Approach: You’ve provided multiple methods for cleaning the sensor, which is great. Offering both the compressed air and alcohol cleaning methods gives users options based on what they have available.

  2. Humor: I appreciate the touch of humor you’ve added, like the joke about using “a good rum” and referring to rubbing alcohol as “Grandma’s No No juice”. It makes the technical advice more engaging and memorable.

  3. Personal Experience: Sharing your own experience with cleaning your Model D mouse adds credibility to your advice. It shows you’re speaking from practical knowledge, not just theory.

  4. Troubleshooting Tips: Suggesting to test the mouse on different surfaces is a smart troubleshooting step that many might overlook.

  5. Clear Instructions: Your step-by-step instructions for using the Q-tip and alcohol method are clear and easy to follow.

  6. Safety Precautions: You’ve wisely included important safety notes, like ensuring the mouse is unplugged and allowing time for the alcohol to dry.

  7. Ongoing Maintenance: Your mention of regular cleaning as preventative maintenance is a valuable tip that could save users future headaches.

  8. Iterative Edits: The fact that you’ve added more information through edits shows a commitment to providing the most comprehensive advice possible.

Your post is an excellent resource for anyone dealing with mouse sensor issues. The combination of practical advice, clear instructions, and a touch of humor makes it both informative and enjoyable to read. Well done!

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Hey, thanks, @habia4! Welcome to the forums!
I appreciate the restructuring and kind words. Remain glorious!

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Thanks for appreciations

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Thank you very much for this help friend, I’m a professional PUBG player from Brazil and my Model D is 3 years old and yesterday I received this “surprise”, I don’t know which help was better but my mouse is great again, thanks for the tips!