My glorious mouse broke

So my wired glorious model o broke. To be more exact the sensor stoped working so i looked it up on the internet and found an easy solution. Apparently all i had to do is update the firmware. So i downloaded the Update software. But when i ran it it just stayed on waiting. What do i do now??

Hi @Roland, welcome to the Guild! I would recommend reaching out to Glorious Support for help with troubleshooting. As frustrating as it is to encounter these problems, the support team is going to be the fastest and most reliable way to get the issue resolved.