Model O side buttons issue

Not really sure where else to post this, but I’ve had the model O wireless for a couple days now, and I’ve been using it with my mac

everything is great except that the side button will not work no matter what I do when I set them to a letter on my keyboard.

Any help appreciated, I tried giving it a bunch of perms it doesn’t even need.

Hi @FatedSky, welcome to the forum!
I would recommend reaching out to Glorious Support for assistance with troubleshooting. Someone may be able to offer suggestions on the forum, but the support team will be the quickest and most reliable way to get to the bottom of the issue.