Model I2 Wirelles connection problem

First of all, I apologize for my bad English. I have been using Gloious products for years and after using the model d I decided to use model i2 wirelles. The mouse is very nice and I am very happy with its performance. However, the mouse occasionally jumps while scrolling, I don’t know how to explain this. When moving the cursor to the right or left, it freezes for a very short time and jumps 1-2 cm. I tried hard to solve the problem but I couldn’t find a solution. Can you help me?

@yuinn happy to help and no apology needed, your English is perfect.

I would suggest reaching out to our support team via live chat or email and they can walk you through troubleshooting from there. If they cannot solve the issue via troubleshooting they will likely send you a replacement mouse.

Let me know how it goes and if I can assist further!