Hey all, I checked with our SW/FW team and it sounds like you may not be using the inactivity timer.
Basically, there is a firmware default of 7 minutes, but CORE overwrites the default automatically so that the mouse will respect the user’s setting instead of the default. But if you aren’t using the inactivity timer, then CORE is wiping out the default but not applying a new setting (because the user hasn’t configured it).
However, it’s always best to reach out to our CS team to solve the issue as I don’t know all the specifics of your setup and they’ll be better able to troubleshoot.