Model D Wireless side button issue ***FIXED***

Hi All,

has anyone else had any issues with their side buttons on the Model D Wireless? my mouse had been great until Saturday night when suddenly the side buttons stopped responding while i was playing Vanguard! i thought my settings just reset so i check the glorious app and everything was as it should be. as another check i went into google chrome and they did not function in here either. im hoping this isnt a hardware issue cause id rather not send my mouse back then wait for another!

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Definitely would reach out to support and see if they’ve got any suggestions. They might have a suggestion for reflashing or resetting the mouse to get those buttons back online. Let me know what they say and if I can help expedite a replacement if that’s necessary.

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had a feeling you would reach out! i tried force updating it in the app and still the same. i will email support now! hopefully its a software glitch somehow!

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for anyone who may have this issue. doing a hard reset on the mouse seemed to fix it!! heres the reply from support

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Thanks for the update! Think I might start a master thread with these type of solutions linked :slight_smile:

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thats actually a great idea!

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