Model D Wireless not charging

How long should it take to charge the model D wireless? I left mine plugged in overnight but it didn’t seem to charge and it’s still at 41% in the morning. It shouldn’t matter if I don’t power it off before plugging it in right?

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This would probably be caused by your motherboard cutting all power to USB ports when shut down. You should go check if it’s due to a setting in the BIOS or if it’s your motherboard not supporting it (which I doubt, but still a possiblity).

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I left my pc running since it’s also running as a home automation server so that’s not the issue. I also tried charging it during the day but same result. Eventually it’ll run out of charge I guess lol for now it’s sitting at 37% and we’ll see if it moves from there.

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Well, yeah thats really weird. Mine only takes like 2 hours to reach 100%.
No clue what the issue is then, sorry!

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Definitely send a ticket in to our support team - not sure if it might be something with your charging cable not working correctly or something, but they are your best bet for getting it figured out :slight_smile:

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