Hi, my mouse just keeps on disconnecting turning off, then turning back on this is extremely annoying as; im a streamer/youtuber and whenever I try doing anything about every 10 seconds my mouse disconects for 1 second and its not a faulty cable as I look after my mouse alot. I need help to stop this from happening as its INCREDIBLY annoying whenever Im trying to do something that involves moving my mouse and it does make the disconnection sound
Hey there, sorry to hear you’re having issues with your mouse. I’d suggest reaching out to our Support team with your order number to get troubleshooting tips or a possible replacement if it’s still under warranty.
Yeah, I would but my family got it from best buy and I don’t know the order number
They still can help you with troubleshooting even if you don’t have a receipt. How long ago did your family get you the mouse?