Glorious Model D Wired not being detected with CORE

General Product Questions
1

Hi all,

I see that we have new software for the Glorious Model D mouse, Glorious CORE. However, I am encountering an issue after installation. It states “PLEASE CONNECT YOUR GLORIOUS PRODUCTS.” “It may take a few seconds for devices to appear.”

I have attempted to resolve the issue by reconnecting my Model D, rebooting the system, uninstalling the previously installed software, and reinstalling without detecting my device. Despite my efforts, I have been unable to find an open thread on this issue through my search on the forums.

Has anyone else experienced this with a Model D Wired?

I would greatly appreciate your assistance.

Thank you for your time.

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2

Hey @Pieter371 welcome to the forum! Super sorry to hear that is happening to you. I would reach out to Glorious Support. They are really good about troubleshooting and getting you taken care of. Keep us posted on your progress. Hoping it can be resolved soon.

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3

Hi @LiquidMaverick

Thank you for the acceptance on the forum. I will reach out to them and provide an update on the outcome. Hopefully, someone else is encountering the same issue.

Best regards.

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4

So, the issue has been resolved.

It was a basic mistake… I had downloaded the wrong software, despite checking multiple times.

Thank you for your assistance.

Best regards.

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5

Welcome in Pieter371!

That’s an easy enough mistake to make. Glad it was worked out for you!

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7

i know this is a year later but my model d is not conecting with any of the new software and i cant figure out why youre the only person ive seen talk about the issue with this specific mouse

8

Hey @Bonk,

So the original Model D wired is not compatible with the CORE software, I think it’s the same for the GMMK first gen keyboards.

We need to make use of the legacy software, it’s on the website under software, but you will need to scroll down a bit.

" Legacy Software

Find software for Model O/O- Wired (V1), Model D/D- Wired (V1), and GMMK 1 keyboards on our legacy software page. CORE v1 is also available here."

Hope this helps.

:slightly_smiling_face:

9

Thanks for the info I really appreciate the help.

10

What software did you have to downlaod because I have the same issue?

11

Oh thanks

12

It sounds frustrating to deal with that issue. Here are a few additional steps you might try:

  1. Check USB Ports - Ensure your Model D is connected to a functional USB port. Try different ports if needed.
  2. Compatibility Mode: If using an older OS, try running the software in compatibility mode.
  3. Contact Support: If the issue persists, reaching out to Glorious support might provide a solution.
13

If you are running CORE 2.0 and are experiencing issues with Glorious products, it is generally recommended to revert to CORE 1.0. A number of guild members have reported this helping fix issues they were experiencing.

As with all issues pertaining to Glorious products, I highly recommend reaching out to Glorious Support and asking for assistance. This will be the fastest and most reliable way to get troubleshooting assistance, and resolve your problem.

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