Is anyone else experiencing a Glorious Core software RAM Memory leak?
I have a several glorious products, I have noticed it when the GMMK Numpad is used as I normally do not keep the software open and leave it running.
For the Numpad you have to keep the software open to utilize the slider assignment for the volume. I really want to use this Numpad and the features but the software is just such a big issue I cannot leave it open and utilize it.
Anyone else having these issues on here? I know a friend of mine has the same exact issue and his numpad is now a glorious paperweight because of the Core software and his ram memory leak issue. If this is not addressed I will have the same. I want Core to work well but with its current issues I find it a difficult program to use or recommend.
My recent example of just 60 minutes of it being open and when I do a longer sessions its even worse. It increases at a rate of ~100mb+ per every 60 minutes and it never stops. I close the app because it gets out of control.
I started the program, it was using:
195mb memory - Start
219mb memory - 10 minutes
240mb memory - 20 minutes
252mb memory - 30 minutes
272mb memory - 40 minutes
284mb memory - 50 minutes
298mb memory - 60 minutes
Dang, I have not noticed this issue myself… I would absolutely take this to customer support and see what they say
I did this today via chat, they are escalating it to the development team.
Oh good deal, hope they get it all worked out for you
Hey, I’ve been having this issues for months myself. Just googled it. Mine eats up all of my available RAM – 16gb+ – til I unplug my numpad and plug it back in. It’s been happening since I got my numpad and was never an issue with either of my keyboard or my mouse.
I’m frankly getting sick of coming home to my PC to find everything I had opened has since crashed because gloriouscore 1.1.34 is consuming 35GB of RAM:
or the previous version consuming 17GB of RAM: (oh i’m too new to embed more than 1 photo, nice!)
Can we please have full VIA support already for the numpad? I do not wish to run this software anymore.
In agreement, this is getting super annoying.
Is there not a fix for this yet?
Wow. Still no updates since 2023-05-25. Is this a joke? Please fix your faulty firmware and software.
I’m wondering if this has been fixed or is still an issue. I posted a picture of my program’s RAM usage and it was almost 800 mb of ram. Right now it’s at 250mb usage. Not sure what’s going on.
I was curious to see what Glorious Core’s usage of resources would be since I’m a new user. I’m kind of shocked by how high it is. And there’s several of them. Is there any explanation or reasoning behind it? Or is it a memory leak that needs to be fixed?
32 GB of ram. Does that affect how much ram the software uses??
I unfortunately have stopped my glorious products due to this until it’s fixed. If it isn’t fixed soon because it’s been months, I’ll begin selling my products and move on since we don’t have VIA support and Glorious Core is required to be open for all features on the wireless numpad. My numpad at this point is a $100+ paperweight.
Hey all - I asked our CS team what our normal steps for addressing an issue like this would be and they shared this:
"Firstly, please try uninstalling Glorious CORE using the exact steps provided below.
- Uninstall CORE, check the box “to remove the existing configuration files”.
- After uninstalling CORE, manually navigate to the following locations on your PC and see if you can locate and manually delete both folders:
- C:\Users[username]\AppData\Local\Glorious Core
- C:\Users[username]\AppData\Roaming\Glorious Core
If you do not see these folders, no worries! It means they are already removed so it’s safe to skip this step.
- Turn off your PC for 7-10 seconds.
- Turn on your PC, then download and install the CORE from our official page here
- Run CORE, but do NOT run it as an administrator.
Reset the Mouse by pressing and holding the left, right, and scroll click buttons for 5 seconds. The LEDs will flash green to indicate that the settings are being reset. This action will erase all custom profile information from the mouse. Reset the Numpad to factory settings by pressing num lock for three seconds, then pressing “/”. This will erase all custom profile information on the Numpad.
If you’re still experiencing RAM usage issues after this fresh install, please reach out directly to our CS team.
Sorry, I understand you’re trying to help, but you’re providing instructions for a mouse. We’re specifically discussing the glorious numpad. There have been no firmware nor software updates to glorious numpad and glorious core respectively since the 25th of May. This is unacceptable. This has become a very expensive paperweight especially after purchasing all the customisations and upgrades for the pad. Please fix this, glorious. I am very tempted to buy a 2nd unit to donate it to the VIA team to get support that way.
Apologies for the mouse reference at the end, to reset the GMMK Numpad to factory settings you’ll want to hold num lock for 3 seconds, then press “/” (the Numpad Product Guide is also available here)
We are actively working on implementing new SW/FW for the Numpad and will update everyone here when that is released. However, with regards to the RAM leak, the steps above should help address that particular issue. If not, please reach out to CS.