D Minus won't work while charging initially

Hello!
I have a Model D Minus. If it runs out of battery, and I plug it in to charge, the mouse will not work for several minutes. Specifically:

  1. It runs out of battery and will not turn on when flipping the switch on the underside. This is normal.
  2. I plug it in, there are 2 brief yellow LED blinks on the LED on the underside of the mouse.
  3. I can VERY BRIEFLY move the pointer right after plugging it in, for maybe half a second, then it stops moving and the mouse becomes unresponsive.
  4. I charge it for a 3-5 minutes, and it still won’t work/turn on, despite me flipping the switch.
  5. This will keep happening if I unplug/re-plug the mouse from the USB-C power. It will remain unresponsive either way except for that brief 1/2 second that it moves right after plugging it in.
  6. After a few minutes of charging, it will remain asleep despite me flipping the switch. If I unplug it, it “wakes up,” and I can use it normally.
  7. I plug it back in to keep charging it, and I can use it normally.

So basically, if it dies, I have to plug it in and let it charge for several minutes and during this time it’s completely unresponsive, then I have to UNPLUG it to wake it up, then I can plug it back in and let it charge while using it.
Is this normal? When the batteries die on other rechargeable mice I’ve used, once I plug the mouse in, I can use it in moments. This one has to charge for several minutes, and is unusable during that time. Is this part of the design?
Thanks!

Sorry to hear you’re having issues with your D Minus! I’d suggest reaching out to our Support team for help as if they identify this as a unit issue they can send you a replacement quickly.

Ok thanks!

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