Hey @yonsx welcome to the Guild. I’m gona drop a link to support I would hit them up they are really good. Hopefully someone else can chime in if they’ve had this problem.
support is really good! They just keep having all the same issues and fix nothing but keep getting paid. Its great! You submit tickets and comments and get NO response from anyone. They are awesome. Cant even make a number pad with functional buttons they designed, but yeah, what great non existent customer support