3 Model D 2 same problem

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1

I bought a Model D 2 in August that had issues with stuttering. I replaced it with another one, but the same problem persisted. In the games I play, the mouse loses connection, and the cursor flies off in a random direction. However, when using it with the cable, it works perfectly.

I ended up returning the mouse because I didn’t want to spend time waiting for a firmware update. I bought a new one now, and it still has the same problem wirelessly. None of the other mice I’ve tested have ever had this issue—Model D 1st version, Razer V3 Pro, etc. Does anyone know what might be causing this? Glorious Support hasn’t been very helpful with this matter.

2

If you don’t mind me asking, what steps did support suggest for troubleshooting? I just want to make sure no one tells you to try something you’ve already done.

4

Reset mouse twice
Format Windows
Tested all USB ports
Tested USB hub
Tested 2 seperate Windows versions
Turned off 2.4Ghz network

And it works wired.

Model D first version works.
Razer DA V3 Pro works.

5

Well the only two suggestions I had were covered by support, so I’m out of ideas.

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