Hi, I purchased and assembled a GMMK Pro in November 2023. It worked perfectly upon assembly, and has continued to be my daily-use keyboard up until today. I was typing normally and suddenly, the LEDs shut off and the keyboard stopped sending keys to my laptop. I tried using a different port with the GMMK cable, to no avail, and I tried using a usb-c to usb-c cable to connect my laptop and keyboard, also to no avail. My laptop and all other peripherals continued working, and I don’t think there was a power incident. The keyboard was not warm to the touch, and it was on a flat surface.
Is my keyboard broken? If so, this is extremely disappointing as the keyboard is essentially new and I have used it only for its intended purpose. Would I be able to request a replacement, or in the worst case, a refund?